Our customers have the right to return the product, without using it, within 14 (Fourteen) business days from the date of delivery, by contacting Customer Services in the same condition it was purchased. The items sent with the product (box, packaging, invoice, delivery note and all other elements) must be sent to the address specified by our Company for a complete return. Our company is not responsible for any missing items, losses or damages during the return shipping process.
Personalized jewelry (name-date printing, size reduction-enlargement, (made-to-measure wedding rings, fingerprint products, promotional products, discounted products, opportunity products, etc.)) and investment gold and silver (24 Carat Gold Bullion, Quarter Gold, Half Gold According to Article 9 of the Distance Contracts Regulation, we cannot make refunds/cancellations (e.g. Full Gold, Cumhuriyet Ata Lira Gold, 22 Carat Gold Bracelet) for contracts regarding goods and services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider. has no right.
ziynetgold customers can call +90 507 599 23 25 to notify the Company of their withdrawal requests or send an e-mail to [email protected] to forward these requests to ziynetgold.com . Returns made without any notification will not be accepted.
Address: Başpınar Mahallesi Şehit Hacı Osman Dugan Caddesi No:76/10 Altınğ / Ankara / Turkey
PTT cargo return code: 305473806
If the customer returns the product or gives up the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches ziynetgold .
Law No. 4077 on Consumer Protection, as amended by Law No. 4822, provides consumers with the right to return defective products, in addition to the right of withdrawal. In accordance with the law, our company is obliged to provide a refund to the consumer, a replacement with a defect-free product, a discount on the defect rate, or free repairs if authorized experts determine that the product is defective within 30 days following the date of sale. If no defect is detected in the product, no other right can be claimed other than the right to withdraw from the contract within 7 days.